Customer Service Policy

For over thirty years, we have strived to provide complete customer satisfaction, it is the corner stone of Wilson Combat®. We want every experience you have in dealing with us to be pleasant and rewarding. This is why our customers will tell you we have the best service policy and customer service in the firearms industry. Dealing with Wilson Combat® will be a very positive and memorable experience for YOU!

In the event that you need to return or exchange a product, please follow the instructions on our Merchandise Return Form.

If for any reason you are unhappy with a product, service, or how you have been treated at Wilson Combat®, feel free to contact our Customer Service Director Tressa Caldwell at: [email protected]. We are sure she will solve the problem to your 110% satisfaction.

Due to the nature of the video business, all sales are final on any opened video. Obviously this does not apply to defective videos or videos damaged in shipping and we will promptly replace such videos with another video of the same title.

All Ammunition sales are final. Ammunition may not be returned or exchanged at any time after delivery.

All prices are subject to change. Please call 1-800-955-4856 or visit for the most current pricing.

DISCLAIMERS: Wilson’s Gun Shop, Inc. expressly disclaims liability for incidental or consequential damages. As provided for below, we do not offer any written or implied warranty on our products and expressly disclaim any implied warranty of merchantability or fitness for any particular purpose.

As a condition of sale, any controversy or claim arising out of or relating to this sale, shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. On any claim related to goods or services sold by Wilson¹s Gun Shop, Inc. jurisdiction for the arbitration shall be exclusively in Arkansas, regardless of where the claim may arise. No claim shall be actionable unless commenced within one year from date of sale.

No parts sold by us are intended for installation except by a trained gunsmith, and parts and firearms sold by us are only intended for factory specification standard velocity ammunition. Any verbal representations made by us related to installation, should be confirmed with your local gunsmith, to assure safe operation in your particular firearm.

NO WRITTEN WARRANTY: Due to the complexities of complying with the Federal warranty law, Wilson’s Gun Shop, Inc. does not offer a written warranty. We continue to stand behind our products and services, and to care for our customers, but we cannot make guarantees or warranties of any kind. This general statement of policies and disclaimers is effective July 1, 1985, and no prior statements or promises shall be of any effect for transactions after July 1, 1985.

INTERNATIONAL CUSTOMERS:Due to the restrictive regulations around shipping and exporting firearms and parts our customer satisfaction policy cannot apply to International customers outside the USA.  

If you have a service related issue with a Wilson Combat product or firearm outside the USA we will make every effort to rectify your problem but cannot guarantee return shipping, prompt service or inspection of your firearm.

If you have a firearm that requires parts or service we recommend delivering the firearm to the authorized Wilson Combat distributor/dealer servicing your country or region.  

If you do not have a distributor/dealer in your country or region please contact us at [email protected] so we can direct you to your closest service resource.